TERMS AND CONDITIONS
GENERAL TERMS & CONDITIONS
THE FOLLOWING TERMS GOVERN OUR AGREEMENT TO PROVIDE SERVICES TO YOU AS THE CUSTOMER. IT IS IMPORTANT THAT YOU READ THIS IN FULL AND CAREFULLY.
BY NATURE OF USING OUR SERVICES YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
General Terms and Conditions
These terms and conditions together with any Specific Terms and Conditions and the information and policies contained in the "Customer Service" pages on our website and any other documents referred to in these terms and conditions - "Terms and Conditions" set out the legal terms that apply to your use of our Services – offline at Events and Exhibitions and/or online through our website the "Website") form the agreement between You and Us. If any of these General Terms and Conditions are inconsistent with the Specific Terms and Conditions for your Services, then the Specific Terms and Conditions shall prevail.
Please read these Terms and Conditions carefully and make sure that you understand them, before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions.
By signing up for the Services you warrant that you are capable of entering into a binding contract; or are acting with the express permission of a person or organisation and using the payment details of the person and that they also agree to be bound by the Terms of this Agreement. You also agree to comply and adhere to any and all applicable laws and regulations in relation to this Agreement
You certify that by purchasing any of our products and services from us you are 18 years or older.
“Agreement” means any agreement to which these General Terms and Conditions together with any Specific Terms and Conditions for use of our services are incorporated.
Items in the Terms and Conditions
Understanding these Terms and Conditions
Our Liability to You and Your Buyer in Relation to the Services
The Buyer’s Orders, Prices and Payment Terms
Placing an Order, Prices and Payment
Pricing and availability
Shipment and Delivery
Intellectual property, software and content
Ethical sourcing policy
Booking Burford Academy camps
Other important information
Policy and Procedures
1. Understanding these Terms and Conditions
1.1 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to the “Burford Academy” we mean Burford Academy ltd
When we refer to the “customer”, we mean the relevant individuals or independent small and medium enterprises who are clients/customers of Burford Academy ltd
When we refer to the “Services”, we mean all the services - offline and online, provided by Burford Academy Ltd
Where we refer to the Buyer, we mean the person purchasing the products and/or services from Burford Academy Ltd
When we refer to “you” or “your”, we mean the Buyer and/or Any Other User
When we refer to "we", "us" or "our", we mean Burford Academy Ltd
Where we refer to "them" or "their" we mean the customer
When we refer to the “Website” we mean the online services provided by Burford Academy Ltd
References to the singular include the plural and references to the masculine include the feminine and vice versa.
We have used headings to help you to understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of The Services, or between you and the Member relating to the sale of their products and/or services, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to ensure you understand the legal terms which apply at that time).
2. About us
2.1 Burford12 ltd (including Rachael Burford as a public figure/image rights) offers services that include but are not limited to
The Twelve Workshops
Burford Academy camps
Burford Academy Camps
The Burford Academy is designed for girls of all ages and experiences and all levels of confidence. The Burford Academy will deliver sessions with a team of fully qualified and vastly experienced coaches, this team will also include some guest appearances from international players. The Burford Academy will develop all abilities and confidence both on and off the pitch.
Our Website, and operated by Burford12 Ltd, Registered with Companies House (England and Wales) Company No. 09945248
2.2 We provide the Services to you, offline and onsite through the Burford12 Ltd website
2.2.1 One - 2 - One sessions
2.2.2 Public / media appearances
2.2.3 Corporate appearances
2.2.4 Burford Academy Girls Training Camps
2.2.5 Sales of Burford academy branded Rugby Kit
3. Our services
3.1 As part of the Services, when applicable we also provide ancillary services such as arranging delivery of the products or services and providing you with customer service assistance. Please note that there could be additional costs for arranging the delivery of the products or services, including bank charges and exchange rate variations, and you will need to confirm these with us when making your purchases.
3.2 In order to use the Services you must be over 18 years of age.
4. Our liability to the Buyer in Relation to the Services
4.1 If, in providing the Services to the Buyer, we fail to comply with these Terms and Conditions, we are responsible for loss or damage the Buyer suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any other liability which cannot be limited by law.
5. The Buyer
As a consumer, the Buyer has legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
6. Placing an Order, Prices and Payment
6.1 By completing the check-out process and placing an order, the Buyer is offering to purchase the products or services from the Member (and not directly from us). The Buyer’s order for the products or services is subject to these Terms and Conditions which are incorporated into the contract between the Buyer and the Member. All orders are subject to availability and confirmation of the order price.
6.2 The Website allows the Buyer to check their order and correct any errors before sending it. The Buyer to take the time to read and check their order at each page of the order process as they are responsible for ensuring that the information they provide is accurate (for example, the correct products, quantities, size, colour, etc.) and services, in the Buyer’s basket when the products and/or services are added and on the order confirmation page when the Buyer place an order.
6.3 When the Buyer places an order, they will receive an acknowledgement email confirming receipt of their order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of the Buyer’s order by Burford12 Ltd. The contract between Burford 12 Ltd and the Buyer in relation to the products and/or services will not be formed until we have accepted the Buyer’s order. The confirmation email will include a description of the products and/or services included in the order and order (please see section 10 below for further information on your rights to cancel the contract). Only those products and/or services listed in the confirmation email are included in the contract between the Buyer and the Member.
7 Pricing and availability
7.1 Depending on your delivery address, different taxation rules and additional charges may apply. If items are shipped from Burford12 Ltd outside of your territory, the Buyer may need to pay import duties upon receipt of the products. We will notify the Buyer during the checkout process if import duties are included or they may have to pay them upon receipt of the products. If they are not included, neither we nor the Member have any control over these charges and we cannot predict their amount. The Buyer will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.
7.2 Please note that in the event the Buyer return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then the Buyer will be responsible for reclaiming duty directly from their local customs office.
7.3 The Buyer will be responsible for their handing and transaction charges as a result of payment through bank transfers. The prices of products and services are listed in GB Stirling. The Buyer is responsible for the costs and variations in the exchange rates if payment is made in another currency
7.4.1 We can accept various payment methods (including but not limited to the 3rd party GDPR compliant providers Stripe and PayPal) When the Buyer submits their order, we carry out a standard pre-authorisation check on their payment card on. Products will not be dispatched until this pre-authorisation check has been completed and the payment taken from the Buyer and deposited into our bank account.
7.4.2 We reserve the right not to submit the Buyer’s order, as well as reserve the right not to accept the Buyer’s order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for the Buyer’s payment or if the Buyer do not meet the eligibility criteria (e.g. they are under 18).
8. Shipment and Delivery
8.1 The estimated delivery date of the products will be stated in your order confirmation. We will try to ensure that the Buyer’s order is delivered by this date but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below in relation to this). If this happens, we will try and arrange for your products or services to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.
8.2 Delivery times may vary depending on the availability of the products or services and your delivery address. Delivery times are estimates only and cannot be guaranteed.
8.3 If no one is available at your address to take delivery, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.
8.4 International Delivery
8.4.1. There are restrictions on some products or services for certain international destinations, so please review the information on that page carefully before ordering products.
8.4.2 If the Buyer order products or services for delivery to an international destination, their order may be subject to import duties and taxes which are applied when the delivery reaches that destination. In certain countries, we may use an importer and/or a clearing agent to facilitate customs clearance and delivery to customers.
8.4.3 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.
9. Returns Policy
9.1 Depending on where the Buyer lives, if they are a consumer they will have a legal right to cancel their order under the Consumer Protection (Distance Selling) Regulations 2000 ("DSRs"). This means that, during a certain period, if the Buyer change the Buyer’s mind or for any other reason the Buyer decide that they do not want to keep the products’, they can notify us of their decision to cancel and receive a refund from us. Please see the "EU DISTANCE SELLING REGULATIONS (DSR)" section of the Returns Policy for details of when and how the Buyer can cancel their order under the DSRs.
10. Our Website
This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.
10.1 Access to the Website for the Buyer and/or Any Other User
For details of our Policy on Cookies, please see the link http://www.burford12.co.uk/cookies-policy.html
10.1.1 The Website is made available free of charge. The Buyer and/or any other user is responsible for making all arrangements necessary for them to have access to the Website. They are also responsible for ensuring that all persons who access the Website through their internet connection are aware of these Terms and Conditions, and that they comply with them.
10.1.2 Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. They must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
10.1.3 We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to the Buyer or any other user if, for any reason, the Website is unavailable at any time or for any period.
10.1.4 When they visit the Website and/or submit an order, they are communicating with us electronically and they agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Member) satisfy any legal requirement that same communications be in writing.
10.2 The Buyer’s conduct
10.2.1 They must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
10.2.2 They understand that they are responsible for all electronic communications and content sent from their computer to us and they must use the Website for lawful purposes only.
10.3.1 We are happy for the Buyer and/or Any Other User to link to the Website but they must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct them to remove a link to the Website, they must do so without delay.
10.3.2 Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from the Buyer’s or Any Other User’s use of them.
10.4 Our liability in relation to the Website
10.4.1 We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
10.4.2 We will not be liable to the Buyer and/or Any Other User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
10.4.3 Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to the Buyer’s use of the Website or to their downloading of any content on it, or on any website linked to it.
We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any other liability which cannot be limited by law.
12. Intellectual property, software and content
12.1 We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.
12.2 The Buyer and/or Any Other User must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, they must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. They must not create and/or publish their own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
12.3 Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners. Any products or services intellectual property featured by us on behalf of our Members on our website or at our Events and Exhibitions are owned by them unless a written agreement exist otherwise.
13. Ethical sourcing policy
13.1 As a reputable and trusted business committed to offering its customers high quality products, we recognise our obligation to ensure that the suppliers are operating ethically. We expect the suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. The suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment.
14. Booking Burford Academy Camp(s) with Burford12 LTD
When you book with Burford12 LTD, we want you to be completely satisfied with the service we offer from the moment you book to when you collect your child after their Burford Academy Camp.
Bookings placed online and over the telephone will be confirmed by email. We only post confirmation where the purchaser does not have an email account. Full payment by card constitute acceptance of these booking terms and conditions. Please check the booking confirmation email carefully to ensure the dates, location and personal details are correct and as expected – please inform us as soon as possible with any discrepancies and at least 14 days before the Academy starts.
Burford12 LTD accepts payment by credit card or debit card through our website (http://www.burford12.co.uk/academy-camps.html) A booking is only confirmed once we’ve received full payment. All bookings must be fully paid at the time of booking. Booking within 28 days can still be made but payment must be made in full. If full payment has not been received by this deadline the booking may be cancelled. Bookings that qualify for an ‘Early Booking’ rate or other special offers need to be paid in full at the time of booking by credit/debit card. Refer to offers page for specific terms and conditions for each promotion.
14.3 Changes to your booking
We know plans change so you can change booking dates for free up to 14 days before a Burford Academy Camp starts, as long as it’s within in the current season and there is availability on an alternative camp. If your booking was made during our Early Booking Rate, you can still change your booking up to 28 days before the first day of the new dates you are requesting and will be subject to availability. We can only move the booking as a full Burford Academy Camp, not splitting days across multiple weeks or camps. We will not charge you for making date changes, but there may be a difference in price which you will need to pay for. Call our Customer Services team to request Burford Academy Camp date changes.
You can cancel a booking up to 14 days before the first date of your booking. We will refund all monies paid minus 35% of the booking total. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies due to illness/injury. In the event of illness or injury during the academy your child is attending, we can offer a credit note for any remaining days upon receipt of a doctors note. Credit notes must be used by the end of the following season.
If you have booked multiple children or camp, you may have received an additional discount for this at the time of booking. If you then cancel one or more of the children or weeks, you may no longer qualify for the additional discount - the price for the remaining booking will be adjusted to the normal booking rate at the time of cancellation.
Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled.
14.4 Insurance and Liability
All children under Burford Academy Camp’s care are covered by Public Liability Insurance up to £5million.
14.5 Special Requirements
Every child on our Burford Academy Camps has access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating on/in Burford Academy Camps. It is our policy not to exclude any child due to specific needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy our sports camps. We request that parents of children with specific needs contact our Customer Services team to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made.
14.6 Health and Safety
There may be occasions where the medical or physical conditions of a child means that it would not be appropriate or safe to include that child on a Burford Academy Camp on the basis of health and safety.
It is the purchaser’s responsibility to inform Burford12 Ltd at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that Burford12 ltd can make provision for the child’s specific needs on a Burford Academy Camp. If this information is not provided we reserve the right to exclude the child from the camp.
If a child is deemed too ill by the Burford Academy Camp Manager upon arrival to a camp, we reserve the right to refuse participation on the camp until the child has been fit and healthy for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed by a health professional.
Appropriate First Aid will be administered to children in the event of an accident while under Burford12 Ltd’s care. If the accident is more serious, we may need to call the emergency services and will immediately inform parents. We have comprehensive policy and procedures for major accidents that all Burford Academy Camp staff are trained on.
14.7 Changes to Burford Academy Camp Availability
Information given on the website and in printed materials are correct at the time of publishing and printing. We may need to change dates, location or activity options due to unforeseen circumstances (or the weather), but we will inform you as soon as possible.
14. 8 Photography and Video
On occasion we may employ the services of a suitable and DBS cleared photographer to take marketing pictures on the academies. These photos may be used in our marketing materials including for brochures, flyers, website and social media. For your child's protection, we will never include the names of children alongside photos. If you do not wish for your child to be in any marketing materials, please let us know by contacting us.
14.9 Child Exclusion
Burford12 Ltd reserves the right to exclude any child for any reason, including but not limited to bad behaviour, illness, bullying and repeated late collection. Refunds will not be offered for remaining days when a child is excluded. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result.
We want to give your children the most amazing Burford Academy Camp experience possible, and give you peace of mind that you have chosen the best Burford Academy Camp for your child. If you are not entirely satisfied with our service, please let us know as soon as possible so we have the opportunity to resolve it right away. Let your Lead Coach know as soon as possible if you have any complaints or concerns, or contact our Customer Services Team at email@example.com. We will do everything we reasonably can to put wrongs right.
14.11 Data Protection
15. Other important information
15.1 Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
15.2 When downloading information and programme packs you do so at your own risk
15.3 Waiver - If the Buyer and/or Any Other User breach these Terms and Conditions and we take no action, or if we delay in taking action it does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by them, we will only do so in writing (signed by one of our designated Directors), and that will not mean that we will automatically waive any later breach by them.
15.4 Governing law and jurisdiction - These Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
15.5 Entire agreement - These Terms and Conditions constitute the entire agreement between the Buyer and/or Any Other User and us and they supersede any and all earlier agreements between them and us.
15.6 Events outside of our control - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to the Member or the Buyer if such failure or delay is caused by an event outside of our control.
15.7 An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
15.8 If such an event takes place and it affects the performance of our obligations to the Buyer: (i) we will contact them as soon as reasonably possible to notify them; and (ii) our obligations to them will be suspended for the duration of the event. Where the event affects delivery of products to them, we will contact them to arrange a new delivery date after the event is over.
15.9 Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see section 16 Contact Us below for details of how to get in touch with us.
16. Contact Us
Director Burford12 LTD
Address of the business:
43 Adelaide Road,
17. Policies and Procedures
For our full policies and procedures document, please email our Customer Services team at firstname.lastname@example.org